Indonesia Local Data Plan

How can I process for refund?

Customer are only eligible to submit refund request under the following condition.

a) Inaccurate product packaging & type according to the order confirmation mail. b) Seriously damaged product as upon receiving from courier express. 

Refund request with supporting document need to reverted to  idsupport@easytripgo.comwithin 7 days from the receipt of physical goods for investigation & arrangement of  refund. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at idsupport@easytripgo.com or +6221-223-041-10

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be notified once the refund payment has been made.

(a)  We offer Free deposit to Indonesian customer.

(b)  We would cross check the usage history from the device during the rental period from the customer,If we found out device battery broken , data usage less than 50MB and etc issue from our B2B portal system & SAAS  system. We will provide fully refund to the customer.